Welcome to fluxfusionllc.com (hereinafter referred to as “we” or “this website”). Here, we have compiled some common questions and answers about the shopping process, product information, payment methods, return and exchange policies, etc., hoping to help you use our services more smoothly. If you still have questions, please feel free to contact us through our contact information.
Account and Registration How to register an account? Visit the homepage, click the “Register” button at the top or bottom, fill in the relevant information and submit to complete the registration. What if I forget my password? On the login page, click “Forgot Password” and enter the email address you used when registering. We will send a password reset link to your email. How to modify account information? After logging in, enter the “My Account” page, where you can modify your personal information, delivery address, payment method, etc.
Product browsing and purchasing How to search for products? Enter keywords such as “ring” and “pearl necklace” in the search box at the top of the website, and click search to view related products. What information does the product details page contain? The product details page contains product pictures, prices, materials, sizes, inventory status, user reviews and other information. How to add to the shopping cart? On the product details page, select the required specifications and click the “Add to Cart” button, and the product will be added to your shopping cart. How to place an order? Enter the shopping cart page, confirm the product and quantity are correct, click the “Checkout” button, and follow the prompts to complete the payment.
Payment method What payment methods are supported? We support multiple payment methods such as credit cards, PayPal, Apple Pay, etc., please refer to the website payment page for details. What if the payment fails? Please check whether your bank account balance, credit card limit and payment password are correct, or try to change the payment method. If the problem persists, please contact our customer service team.
Delivery and receipt Delivery range and cost? We provide global delivery services. For specific delivery time and cost, please check the delivery options when placing an order. How to check the order status? After logging in, enter the “My Order” page, you can check the order status, logistics information and estimated delivery time. What should I pay attention to when receiving the goods? Please carefully check whether the product packaging is intact when you receive the package. If it is damaged, please refuse to accept it and contact us.
Return and Exchange Policy Return and Exchange Conditions? Within 7 days after receiving the goods, if the goods remain in their original condition and have not been used, you have the right to apply for a return or exchange without reason. Please refer to the return and exchange policy details for specific conditions. How to apply for a return or exchange? After logging in, go to the “My Order” page, find the goods that need to be returned or exchanged, click “Apply for Return or Exchange”, follow the prompts to fill in the reason for return or exchange and contact information, and we will process your application as soon as possible. Who will bear the return or exchange costs? If the return or exchange is caused by product quality problems, we will bear the round-trip shipping costs. For returns and exchanges not caused by quality problems, the shipping costs must be borne by you.
