Welcome to fluxfusionllc.com (hereinafter referred to as “we” or “this website”). We are committed to providing you with the best shopping experience. If you are not satisfied with the product you purchased, we provide convenient return and exchange services. Please read the following terms carefully to understand our return and exchange policy.
Return Policy Return period: You have the right to apply for a free return within 7 days after receiving the product. Please ensure that the product is in its original condition, unused, and the packaging is intact. Return conditions: The product must be in its original condition, including all labels, packaging and accessories. Customized products, special size products or products clearly marked as “non-returnable” are not included in the return range. Return process: Log in to your account, go to the “My Orders” page, find the product you need to return, and click “Apply for Return”. Fill in the reason for return and contact information, and submit the return application. We will review the application within 24 hours after receiving it and send the return address and return instructions to your email. Please return the goods to the designated address according to the return guide and ensure that the goods are delivered safely. We will process a refund for you within 7 working days after receiving the returned goods, and the refund will be returned to your payment account.
Exchange policy Exchange period: You have the right to apply for a replacement within 7 days after receiving the goods. Please ensure that the goods are in their original condition, unused, and the packaging is intact. Exchange conditions: The goods must be in their original condition, including all labels, packaging and accessories. The replacement goods must be the same style as the goods in the original order, and only the size or color can be changed. Customized goods, special size goods or goods clearly marked as “non-returnable” are not within the scope of exchange. Exchange process: Log in to your account, enter the “My Order” page, find the goods to be exchanged, and click “Apply for Exchange”. Fill in the reason for the exchange, the size or color to be replaced, and the contact information, and submit the exchange application. We will review the application within 24 hours after receiving it, and send the exchange address and exchange guide to your email. Please return the goods to the designated address according to the exchange guide and ensure that the goods are delivered safely. We will process the exchange for you within 7 working days after receiving the returned goods and send the new goods to your delivery address.
Notes Shipping: If the return or exchange is caused by product quality problems, we will bear the round-trip shipping costs. For returns or exchanges not caused by quality problems, the shipping costs must be borne by you. Refund method: The refund will be returned to your payment account by the original route, and the refund amount will be deducted from any shipping and handling fees incurred. Special products: We do not accept return or exchange applications for customized products, special size products or products clearly marked as “non-returnable”. Return and exchange period: Please be sure to apply for return or exchange within 7 days after receiving the product. Late applications will not be accepted.
